Pet Concierge & Transportation

While we mostly work with dogs and cats, we have cared for fish, rabbits, turtles and other smaller animals. We can care for your furry, feathery, finned and scaly friends as long as you provide detailed instructions on how to safely do so.

Absolutely! We book a required 15- to 30-minute meet-and-greet with all new clients so we can meet you and learn your pet’s routine and favorite things. Your trust, comfort and confidence are important to us, along with your pet’s trust, happiness and care. A happy, safe pet = a happy, relaxed you!

For the safety of our pack leaders and the pets in our care, we require updated health records as well as rabies and DHPP (Distemper, Hepatitis, Parvovirus and Parainfluenza) vaccinations.

Bookings are based on availability so we recommend booking as soon as you know your pet will need care! If availability allows, we accept last-minute bookings for an additional fee. We require payment at the time of booking. Full payment secures your booking on our calendar!

Pura Vida Pet Care is committed to providing excellent service to our clients. When a client cancels, it results in missed opportunities for your reserved pet sitter and other pets and leaves gaps in our schedules. For this reason, we strictly enforce our cancellation policy: Pet Sitting, Dog Walking, and Pet Concierge Services: 48 hours or more before reservation begins = 100% refund 24-47 hours before reservation begins = 50% refund Less than 24 hours before reservation begins = no refund Holiday and Overnight Services: 10 days or more before reservation begins = 100% refund 5-9 days or more before reservation begins = 50% refund Less than 5 days before reservation begins = no refund Wedding and Event Attendant Services: 28 days or more before reservation begins = 100% refund 21-27 days before reservation begins = 75% refund 14-20 days before reservation begins = 50% refund 7-13 days before reservation begins = 25% refund Less than 7 days before reservation begins = no refund

We love pets of all ages, sizes and needs. Please ask how we can help provide the safest, most comfortable experience for your pet. If we are unable to help, we will always be upfront and honest because everyone’s health, happiness and safety are top priority. Unfortunately at this time, we cannot accept untrained dogs who have a history of biting or aggression. However, feel free to ask us for some recommendations on great trainers who can work with your pup to help get them safely prepared for the Pura Vida Pack!

All bookings are made through our secure scheduling software, Time to Pet, and we accept Zelle, Apple Pay, Venmo, and all major credit and debit cards.

You are welcome to reward your service provider for a job well done by leaving a tip in person or through the online invoicing software. Tipping is a thoughtful gesture for rewarding excellent service and is greatly appreciated!

We sure do. We appreciate your referrals, which is why, if you refer a family, friend, neighbor or coworker who books, you’ll receive a FREE 30-minute stop-in or walk up to a $25 value.

Two working copies of your house keys are required for each sitting. If you are not ready to give a Pura Vida team member the keys during your meet-and-greet, we recommend you find a safe hiding place for your key before and after our visits (preferably a key box or lock code). Even if you use a garage opener or lock code, a physical copy of the key is required and will be safely stored at the main office in case of an unexpected emergency. We can arrange key pick-up and drop-off for an additional $15 each way. We do not lock keys inside the house after the last scheduled visit because there may be unforeseen circumstances that cause your return to be delayed, and we want your pet(s) to remain safe and healthy until you return.

Feedback is encouraged and appreciated! This is why, after every visit, you will receive a survey to tell us about your experience. We pride ourselves on a 5-star service and always ask for the opportunity to make things right!

If you and your fur-baby are ready to become part of our pack, simply select the client sign-up link at the top of the page and we'll be in touch within 24 business hours. Once you are in the pack, you can schedule your services directly through our app anytime. If you are looking for employment as a Pura Vida pack leader, please email hiring@puravidapet.com.(mailto:hiring@puravidapet.com)